Claims Management Satisfaction Survey (Transportation Only)
04/17/2024
Please complete a survey for each of line of coverage
Line of Coverage:
Workers Compensation
Auto Liability
Adjuster:
Please select a rating for each of the following items. Use the sliding scale below.
1
Excellent
2
Good
3
Fair
4
Unacceptable
NA
Not Applicable
Please use your experiences with C&B Claims Services in completing your rating for each
specific item and in your overall assessment of services.
The Adjuster(s) I have worked with in the most recent six months:
1.
Demonstrates
technical competence
1
2
3
4
NA
Comment:
2.
Conducts
prompt and complete investigations and evaluations
1
2
3
4
NA
Comment:
3.
Responds
with well -informed answers to my questions
1
2
3
4
NA
Comment:
4.
Acts
with an appropriate sense of urgency
1
2
3
4
NA
Comment:
5.
Displays
initiative to protect my assets and save me money
1
2
3
4
NA
Comment:
6.
Achieves
favorable results on my behalf
1
2
3
4
NA
Comment:
7.
Expresses
ideas to me in a clear and concise fashion
1
2
3
4
NA
Comment:
8.
Acts
with discretion and conciseness in communicating with those involved in the situation
1
2
3
4
NA
Comment:
9.
Communicates
on a regular basis with me
1
2
3
4
NA
Comment:
10.
Meets
my expectations of total satisfaction with C&B as my Claims Management Service Provider
1
2
3
4
NA
Comment:
I would like to recommend the following adjuster(s) for recognition of their outstanding service:
I would provide this feedback (positive or constructive criticism) to the Adjuster(s)/TPA:
Additional comments on, or in explanation of any ratings in the above sections:
Please call me to discuss this further:
Yes
No
Name:
Job Title:
Company:
Phone:
Email: